MANAGED PLAN VERSUS UNMANAGED PLANS

A HOSTING PRODUCT FOR EVERY LEVEL

MANAGED PLANS
For our clients with requiring less rackspace, we offer our shared colo-rack plans. With our shared colo-racks, your equipment is placed in a rack that is shared with other clients who also only require 1 & 2 Us of space. Our clients in these racks still have full access to their machines, however, this access is support-staff accompanied to ensure the security of other clients' equipment in the rack. We do recommend our clients in the shared co-lo rack schedule an appointment with our support staff to ensure someone is available for the accompaniment, however, if an emergency was to occur our support staff is available.


Under a managed plan, some of the aspects of this type of plan would include:

  • Installing and configuring server software
  • Running and Updating when needed
  • Installing a Firewall and/or SSL certificates
  • Installing a control panel when needed
  • Setting up backups and maintenance


UNMANAGED PLANS

Unmanaged hosting is a solution completely under the control of the customer. HardDriveHotel is only responsible for the physical server and the availability of the server, but does not provide any help in case any problems are faced with unmanaged accounts. HardDriveHotel will replace failed components, reboot servers, maintain the network and keep the lights on, but it won't support any software or install anything for you. It's effectively the customer's computer to maintain and control. The customer should be familiar with the operating system and server software they choose to use. With the exception of the initial OS installation, the user is responsible for the maintenance, upgrades, and installation of software. Technical support is generally limited to hardware failure and outages, and the customer is responsible for backup services.



Under an unmanaged plan, some of the aspects of this type of plan would include:

  • The server is under your control completely, and it has great scalability so that you can install applications and software as you want.
  • The customer can personalize and protect the server freely, setting host accounts, managing email, and collecting payments from your clients.
  • A plan that is financially economical
  • The customer will have full administrative power, and no one else can access their information.


MANAGED PLAN VERSUS UNMANAGED PLANS


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SO, WHY HARD DRIVE HOTEL?


Experienced support team

Our 24/7/365 support team is dedicated to managing your hosting environment. Each of our support team members have spent a number of years in the industry, including many members with 25+ years of experience supporting hosting providers. Their experience has provided them the opportunity to gain knowledge in range of configurations and hosting solutions. Their knowledge is beneficial to our clients as they can help create custom solutions for your unique configuration and hosting needs.


High quality equipment

Ensuring your solutions retain their uptime requires high quality equipment. We work with a number of hardware vendors to provide clients with high quality, new hardware. In the rare event the hardware was to experience a failure, inventory is kept onsite to ensure replacement is readily available to get your services back online as quickly as possible.


We build reliability

Controlling our own network, purchasing high quality equipment, and employing experienced support team members are only a few examples of how we have built reliability into our systems. We understand if your web services are down, your business is down.

Redundancy, redundancy, redundancy...

Redundancy is the key to maintaining uptime. We strive to ensure there is no single point of failure among any system within our network. In almost all instances, we even have a backup to our backup. We understand there is always a risk for failure, but we also understand if you take precautions and build redundancy into your systems the risk for failure is greatly diminished.


We own our own data center!

Our data center in Royal Oak, Michigan was built with redundancy in mind, we have multiple generators, redundant power sources, multiple network carriers, etc. Owning our own data center allows us to control the entire network and services that support the network and your servers. Data center ownership also ensures the guarantees we make of reliability, redundancy, and high quality equipment are true statements. By having these redundancies in place and the backing of our support team extensive knowledge and expertise, we have maintained 100% uptime since opening in April 2008.

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