FAQ

A HOSTING PRODUCT FOR EVERY LEVEL

  • How long does it take for my account to be activated?
    • For shared accounts as soon as the payment clears.
    • For VPS servers, it takes approximately 4-8 hours.
    • With a dedicated server configuration it depends on the options.
      • For instance a dedicated server with just a Centos operating system with no options takes less than 24 hours to be activated.
      • If the client needs a Windows environment or other type of server customizations, the activation may take up to a couple days.
  • What type of payments do you accept?

    We accept Visa, MasterCard, American Express, Discover, PayPal, and E-check.

  • What is your uptime guarantee or commitment?

    100% network uptime guarantee

  • What type of technical support do you offer?

    We offer 24/7/365 technical support.

  • Where are your data center(s) located?

    Hard Drive Hotel has two data centers. One data center is located in Royal Oak, Michigan and the other data center is located in Troy, Michigan.

  • Can I host adult or illicit sites or content?

    No. These type of sites and content will only promote and activity that could compromise the security of our servers. Please see our TOS / AUP for further information pertaining to this.


SO, WHY HARD DRIVE HOTEL?


Experienced support team

Our 24/7/365 support team is dedicated to managing your hosting environment. Each of our support team members have spent a number of years in the industry, including many members with 25+ years of experience supporting hosting providers. Their experience has provided them the opportunity to gain knowledge in range of configurations and hosting solutions. Their knowledge is beneficial to our clients as they can help create custom solutions for your unique configuration and hosting needs.


High quality equipment

Ensuring your solutions retain their uptime requires high quality equipment. We work with a number of hardware vendors to provide clients with high quality, new hardware. In the rare event the hardware was to experience a failure, inventory is kept onsite to ensure replacement is readily available to get your services back online as quickly as possible.


We build reliability

Controlling our own network, purchasing high quality equipment, and employing experienced support team members are only a few examples of how we have built reliability into our systems. We understand if your web services are down, your business is down.

Redundancy, redundancy, redundancy...

Redundancy is the key to maintaining uptime. We strive to ensure there is no single point of failure among any system within our network. In almost all instances, we even have a backup to our backup. We understand there is always a risk for failure, but we also understand if you take precautions and build redundancy into your systems the risk for failure is greatly diminished.


We own our own data center!

Our data center in Royal Oak, Michigan was built with redundancy in mind, we have multiple generators, redundant power sources, multiple network carriers, etc. Owning our own data center allows us to control the entire network and services that support the network and your servers. Data center ownership also ensures the guarantees we make of reliability, redundancy, and high quality equipment are true statements. By having these redundancies in place and the backing of our support team extensive knowledge and expertise, we have maintained 100% uptime since opening in April 2008.

Our Partners


© 2016 Hard Drive Hotel