WHY HARD DRIVE HOTEL

A HOSTING PRODUCT FOR EVERY LEVEL

Whether your needs are related to web hosting, dedicated servers, VPS, or colocation services, we are the best choice that will provide you with the best service and support that is unsurpassed due to the great lengths that we go to make you are the number one priority. At HardDriveHotel, our technical support team is always available through phone, e-mail, and live chat to help you out whenever you need our support the most. We strive to make sure that our customers are not intimidated by all of the confusion that technology can bring which is why we do our best to make sure that our customers not only understand what they are getting with HardDriveHotel but also feel confident with what we can provide to our customers. Our data centers are equipped with multiple layers of redundancy for all critical power, cooling, network and security systems with a minimum of N+1 redundancy to ensure that the guarantee that we make to our customers of 100% server uptime is a reality. What really sets us apart is the pride that we have in our commitment to providing "Super Support" to our customers. Any time you have a question, we are more than happy with providing our customers with the best solution possible in a timely manner. So why get lost and confused with the endless promises from other companies, when HardDriveHotel can provide you with the best solution for your technical needs matched with the best support for any of your technical questions.



SO, WHY HARD DRIVE HOTEL?


Experienced support team

Our 24/7/365 support team is dedicated to managing your hosting environment. Each of our support team members have spent a number of years in the industry, including many members with 25+ years of experience supporting hosting providers. Their experience has provided them the opportunity to gain knowledge in range of configurations and hosting solutions. Their knowledge is beneficial to our clients as they can help create custom solutions for your unique configuration and hosting needs.


High quality equipment

Ensuring your solutions retain their uptime requires high quality equipment. We work with a number of hardware vendors to provide clients with high quality, new hardware. In the rare event the hardware was to experience a failure, inventory is kept onsite to ensure replacement is readily available to get your services back online as quickly as possible.


We build reliability

Controlling our own network, purchasing high quality equipment, and employing experienced support team members are only a few examples of how we have built reliability into our systems. We understand if your web services are down, your business is down.

Redundancy, redundancy, redundancy...

Redundancy is the key to maintaining uptime. We strive to ensure there is no single point of failure among any system within our network. In almost all instances, we even have a backup to our backup. We understand there is always a risk for failure, but we also understand if you take precautions and build redundancy into your systems the risk for failure is greatly diminished.


We own our own data center!

Our data center in Royal Oak, Michigan was built with redundancy in mind, we have multiple generators, redundant power sources, multiple network carriers, etc. Owning our own data center allows us to control the entire network and services that support the network and your servers. Data center ownership also ensures the guarantees we make of reliability, redundancy, and high quality equipment are true statements. By having these redundancies in place and the backing of our support team extensive knowledge and expertise, we have maintained greater than 99.9% uptime since opening in April 2008.

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